Questions families ask.

Almost everyone says that at the start, and very few still think so by the third conversation. Your family is the audience, and they are interested.

A Word & Deed book is private. It is printed for your family, ten copies at a time, and it is never offered for sale.

You won't need to write a word. You talk, our writers do the writing, and you approve every page.

No. It is the story of your life, in which the business plays a large part and is given the room it deserves. We also write company histories, which are quoted separately.

Yes. You can begin with a single story or a Profile, and if you go on to the memoir later, what you have paid comes off its price.

Our interviewers come from journalism and broadcasting. They are trained to listen closely, to ask the questions that open a story up and to know when to stay quiet. I match each family with the interviewer best suited to their story.

It should sound so much like you that your family can hear your voice as they read. One writer works on your book from beginning to end, you read every chapter as it is written, and nothing is printed until you are happy with it.

Yes, that is what a good ghostwriter does. The story and the voice remain yours, simply at their best.

We use software to transcribe the recordings. Every word of your book is written by a person.

Memories return with time and the right questions, and the best stories often surface in the later conversations. A year gives your story room to come out properly.

Please tell us. We can move to fortnightly conversations, and because chapters are drafted as we go, nothing that has been said is lost.

Only you, the people you choose to share it with and the small team who make it. Recordings and drafts are kept private, and we delete them whenever you ask.

Yes. Family members can join a conversation or add memories of their own.

Every project is different, so we agree a fixed price after our first conversation. A Profile suits a smaller budget, and the memoir can be paid in monthly instalments over the year. Brothers and sisters often share the cost.